Most businesses do not need another software subscription — they need a person who reliably answers the phone, chases the invoice, books the appointment or prepares the file. We recruit, train, supervise and replace that person, across 15+ defined roles, at a fraction of local employment cost.
Each role below is a written specification with responsibilities, tooling and reporting attached — not a generic job title.
Front Desk & Phone
The first ninety seconds of contact decide whether a lead you paid for becomes a client. These roles own that window.
Receptionist
Live coverage of every inbound line, with on-brand greeting and clean handoffs.
Answer, screen and route inbound calls against your escalation rules
Log every contact in your CRM with disposition and next action
Manage voicemail, email and web-chat queues to a defined response time
Maintain confidentiality standards appropriate to your sector
Appointment Booking Agent
Calendar throughput: booked, confirmed, reminded and recovered when missed.
Convert inbound inquiries into confirmed calendar slots
Run reminder sequences by call, SMS and email to cut no-shows
Rebook cancellations same-day and manage waitlist backfill
Report on show rate, fill rate and slot utilisation weekly
Customer Service Agent
Tier-one support that resolves, documents and escalates without drama.
Resolve routine inquiries against an approved knowledge base
Document every interaction to an auditable standard
Escalate edge cases with full context, not a blank ticket
Track first-response and resolution times against agreed targets
Sales
Coverage on the revenue line — qualifying, following up and closing the demand your marketing already paid for.
Sales Representative
Full-cycle outreach, qualification and close against a defined script and offer.
Work inbound and outbound pipeline to a documented cadence
Qualify against budget, authority, need and timing criteria
Maintain accurate stage hygiene and forecast notes in the CRM
Report conversion by source so media spend can be re-priced
Lead Generation Specialist
Prospect research, list building and first-touch outreach at volume.
Build and verify target lists against your ideal client profile
Run multi-channel first-touch sequences with reply handling
Book qualified discovery calls directly onto closer calendars
Maintain suppression, opt-out and data-hygiene discipline
Finance
Ledger discipline and cash-flow control, staffed to a close calendar you can rely on.
Bookkeeper
Reconciled books, clean categorisation and a month-end close that lands on time.
Daily transaction categorisation and bank reconciliation
Maintain the chart of accounts and supporting documentation
Prepare month-end close packages for your accountant or CFO
Flag variances and anomalies before they become adjustments
Accounts Receivable / Payable Agent
Invoices out, collections chased, payables scheduled without missed terms.
Issue invoices and manage the collections follow-up calendar
Run ageing reports and escalate delinquent accounts on schedule
Schedule payables to protect terms, discounts and relationships
Reconcile vendor and client statements and resolve disputes
Admin & Support
Executive leverage — the hours senior people lose to coordination, handed to someone accountable for them.
Personal Assistant
Day-to-day coordination, correspondence and errands handled discreetly.
Manage calendars, travel logistics and personal scheduling
Triage inbox and correspondence against your priority rules
Coordinate vendors, appointments and recurring commitments
Maintain absolute confidentiality on personal and client matters
Executive Assistant
Senior-level support: agendas, briefings, follow-through and gatekeeping.
Own the executive calendar and defend focus blocks
Prepare meeting agendas, briefing notes and follow-up actions
Track commitments to completion across the leadership team
Coordinate board, client and internal reporting cycles
Creative & Marketing
In-house creative capacity without in-house cost — brand-consistent output on a weekly cadence.
Social Media Manager
Planning, publishing, community management and reporting across channels.
Build and run a monthly content calendar per platform
Produce and schedule posts in your approved brand system
Manage comments, DMs and reputation escalations
Report reach, engagement and channel-sourced inquiries
Creative Designer
Ad, web and print assets produced to brand standards and platform specs.
Design paid, organic and sales collateral from written briefs
Maintain and extend the brand asset library and templates
Version assets across formats, ratios and placements
Prepare production-ready files for print and digital delivery
Creative Assistant
Production support: resizing, sourcing, versioning and asset management.
Resize, retouch and version approved creative at volume
Source and license stock assets within brand guidelines
Maintain naming conventions and the shared asset library
Prepare decks, one-pagers and internal documentation
Legal
Case-file capacity for firms whose fee earners are the bottleneck, working under your supervision.
Paralegal
Document preparation, records requests and case-file management under supervision.
Draft correspondence, forms and filings for attorney review
Request, chase and index medical and employment records
Maintain case chronologies, deadlines and docket calendars
Prepare discovery and hearing bundles to firm standards
Operations
The coordination layer that keeps field teams, schedules and vendors moving without a partner in the loop.
Dispatcher / Scheduler
Route, assign and re-sequence jobs in real time as the day changes.
Assign and dispatch jobs against technician skill and location
Re-sequence routes live as cancellations and emergencies land
Communicate ETAs and changes to clients and field staff
Report on utilisation, on-time arrival and completion rates
Operations Coordinator
Process ownership across suppliers, documentation and internal handoffs.
Run recurring operational workflows to a documented standard
Coordinate vendors, procurement and inventory follow-up
Maintain SOP documentation and onboard new staff to it
Produce weekly operational reporting for leadership review
How placement works
Recruited to a specification, supervised after placement.
The failure mode of offshore staffing is not talent — it is unmanaged talent. Supervision and documented SOPs are part of the engagement, not an upsell.
01
Role specification
We write the specification with you: the tools involved, the volume expected, the hours to be covered, and the definition of a good week in that seat.
02
Sourcing and screening
Candidates are screened for language, sector familiarity and role-specific competence, then tested against a work sample built from your actual workflow.
03
Shortlist and interview
You interview a shortlist and choose. Nobody is placed into your operation without your own decision on the person doing the work.
04
Onboarding and supervision
We document the SOP, run the first-30-day ramp, and keep a supervisor accountable for output, coverage and continuity — including cover for absence.
Cost, honestly framed
Offshore staffing reduces the fully loaded cost of a seat substantially, but it is not free capacity. Expect real savings against local employment, plus the management overhead we absorb on your behalf. We will model your specific case before you commit.
Continuity, not churn
Every seat has documented procedures and a named supervisor, so absence, holiday or departure does not reset your operation to zero. Replacement is our responsibility, and the SOP survives the person.
Confidentiality
Staff work in your systems under your access controls, on signed confidentiality terms, with role-appropriate training for sectors where client information is privileged or protected.
Tell us the seat you cannot keep filled.
Send the role, the hours and the tools. We will come back with a specification, an indicative cost and a shortlist timeline — usually within two business days.
