Eight gates before anyone reaches your shortlist.
Résumés are easy to polish. Our screening tests what the person will actually do in your seat, verifies what they claim, and confirms they can work securely and reliably from day one.
English proficiency
Spoken and written assessment, with accent and clarity review for phone roles.
Role skills test
A practical test specific to the role — a mock call, a reconciliation, a design brief.
Work sample on your workflow
Shortlisted candidates complete a task modelled on your actual process.
Experience verification
Prior employment and relevant sector experience checked.
Background screening
Identity verification and background checks where permitted by local law.
Technical setup
Internet speed, backup connection, hardware and quiet workspace verified.
Security and confidentiality
Signed confidentiality agreement and data-handling training before access.
Culture and reliability
Structured interview on communication, ownership and reliability.
Your data stays in your systems, under your rules.
Your access controls
Staff use individual logins in your systems with only the permissions their role needs. You can revoke access at any time.
Signed confidentiality
Company-level and individual confidentiality agreements. Work product and IP are assigned to you.
Secure workstations
Locked screens, password managers, no local storage of client data, and a private workspace.
Regulated work
Privacy-aware training for healthcare, legal and financial roles; Business Associate Agreements where required.
Tell us the seat you cannot keep filled.
Send the role, the hours and the tools. We come back with a written specification, a cost figure and a shortlist timeline — usually within two business days.