A front desk that keeps the schedule full and the waiting room calm.
Handles patient calls, scheduling, insurance verification and reminders inside your practice software, trained on privacy-aware handling of patient information.
In-clinic front desks are interrupted constantly — check-ins, payments, phones and questions at the same time. Calls are the first thing to suffer, and unanswered calls are new patients who book elsewhere.
- Answer patient calls and book, move or cancel appointments
- Verify insurance eligibility and benefits ahead of visits
- Send reminders and collect intake forms before appointments
- Handle prescription-refill and records requests by your protocol
- Route clinical questions to the right staff member without delay
- Keep the recall list worked so returning patients are rebooked
Not on the list? We screen for your specific stack.
Patient calls answered live
Appointments verified before the visit
Returning patients rebooked from the recall list
Missed appointments after reminders
Reported weekly by your Dynamic Empowerment supervisor.
- Week 1Privacy training, access setup and protocol review
- Week 2Owns scheduling calls; verification under supervision
- Week 3Full call, verification and reminder workflow
- Week 4Recall list and no-show baseline reported
Full-time (40 h/week) or part-time (20 h/week) seats, aligned to your business hours in US, UK, EU or Australian time zones. Extended-hours and split-shift coverage available for most roles.
Before you hire a virtual medical receptionist.
Related roles
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Books, confirms, reminds and reschedules — and works the no-show and cancellation list so empty slots get refilled instead of written off.
Customer Service Agent
Handles inbound tickets, calls and chats against your knowledge base and policies, resolves what can be resolved at first contact, and escalates the rest with full context.
Ready to put a virtual medical receptionist in the seat?
Send the role, the hours and the tools. We come back with a written specification, a cost figure and a shortlist timeline — usually within two business days.