Every call answered by a person who knows your business.
A dedicated receptionist who answers, screens and routes every inbound call, chat and inbox message against your own rules — and logs each one so nothing depends on memory.
Most small and mid-sized businesses lose between a fifth and a third of inbound calls to voicemail during busy hours, lunch and after five. Each of those callers usually rings the next business on the list.
- Answer inbound lines with your approved greeting and call script
- Screen callers, capture the reason for the call and route by your escalation tree
- Take complete messages and push them to the right person in Slack, Teams or email
- Log every contact in your CRM with disposition and next action
- Manage the general inbox and web chat to an agreed response time
- Keep the daily call log and flag patterns (repeat callers, complaints, missed sales)
Not on the list? We screen for your specific stack.
Share of inbound calls answered live during covered hours
Average rings before pickup
Messages with name, number, reason and urgency
Contacts logged the same day
Reported weekly by your Dynamic Empowerment supervisor.
- Week 1Script, call tree and escalation rules documented with you; shadowing on live calls
- Week 2Takes primary coverage during core hours with supervisor QA on recordings
- Week 3Full coverage including inbox and chat; first weekly report
- Week 4Script refinements from call data; SOP signed off
Full-time (40 h/week) or part-time (20 h/week) seats, aligned to your business hours in US, UK, EU or Australian time zones. Extended-hours and split-shift coverage available for most roles.
Before you hire a receptionist.
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Ready to put a receptionist in the seat?
Send the role, the hours and the tools. We come back with a written specification, a cost figure and a shortlist timeline — usually within two business days.